Terms of Service

1.The service

LRX One is LRX Tech Group's product suite, comprising LRX One Hive (a business-to-business enterprise operating system providing workflow automation, an AI business assistant, analytics, document management, and related tools) and LRX One Billing (ZAR-native subscription billing infrastructure), accessible through a single sign-in at app.lrxone.com. Both products are intended for use by businesses and their authorised personnel, not individual consumers.

2.Acceptable use

You (and any users your organisation authorises) agree not to:

• Use LRX One for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the platform, other tenants' data, or our infrastructure.
• Upload content that infringes on the intellectual property or other rights of any third party.
• Use the AI Assistant to generate content intended to harm, defraud, or mislead others.
• Reverse engineer, decompile, or attempt to extract the source code of the platform, except where applicable law permits it.
• Interfere with or disrupt the integrity or performance of the platform, including through excessive automated requests outside documented API limits.

We may suspend or terminate access for any organisation or user that violates these Terms.

3.Subscriptions and payment

• LRX One Hive and LRX One Billing are each offered under their own subscription plans, described on each product's own pricing page. Plan features and limits are as published at the time of subscription and may change with reasonable notice for future billing periods.
• Paid subscriptions are billed in advance on a recurring basis (monthly, unless otherwise agreed) via our payment processors.
• Fees are quoted in South African Rand (ZAR) unless otherwise stated, and are exclusive of VAT unless stated as inclusive.
• You're responsible for keeping your payment details current. Failure to pay may result in suspension of access after reasonable notice.
• Except where required by law or otherwise stated at the point of purchase, fees already paid are non-refundable.
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

Full details on refunds and cancellation are set out in our Refund Policy and Cancellation Policy, incorporated into these Terms by reference.

4.Service availability

We aim to keep LRX One Hive and LRX One Billing available and reliable, and we monitor them continuously. Like any hosted software, either product may occasionally be unavailable for scheduled maintenance or due to factors outside our reasonable control. Specific uptime commitments, where offered, are set out in a separate Service Level Agreement for applicable Enterprise plans rather than in these general Terms.

5.Your data

You retain ownership of the business data, documents, and content you submit through LRX One Hive or LRX One Billing ("Customer Data"). You grant us a licence to host, process, and display Customer Data solely as necessary to provide the service to you. We process Customer Data in accordance with our Privacy Policy. On termination of your subscription, Customer Data is retained and then deleted in line with the retention periods described in that policy.

6.Intellectual property

LRX One Hive and LRX One Billing, including their software, design, and branding, are the property of LRX Tech Group (Pty) Ltd and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use them for your organisation's internal business purposes — they do not transfer any ownership rights to you.

7.Limitation of liability

To the maximum extent permitted by applicable law, LRX Tech Group (Pty) Ltd's total liability arising out of or related to your use of a product is limited to the amount you paid us for that product in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunity, except where such liability cannot be excluded under South African law.

8.Termination

Either party may terminate these Terms by ceasing use of the platform and cancelling any active subscription. We may suspend or terminate access immediately for material breach of these Terms, including non-payment or violation of the acceptable use provisions above.

9.Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active tenants by email before taking effect. The "Last updated" date at the top of this page always reflects the current version.

10.Governing law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of LRX One Hive or LRX One Billing are subject to the exclusive jurisdiction of the courts of South Africa.

11.Contact us

General questions about these Terms can be directed to sales@lrxtechgroup.com. Questions about billing, payment, refunds, or cancellation should go to billing@lrxtechgroup.com instead.