Legal

Cancellation Policy

Last updated: 28 July 2026

This Cancellation Policy explains how to cancel your LRX One Hive or LRX One Billing subscription and what happens afterward. It forms part of, and should be read alongside, our Terms of Service and Refund Policy.

1.How to cancel

You may cancel your subscription at any time, for any reason, from your workspace's billing settings, or by contacting billing@lrxtechgroup.com. No reason is required, and there's no minimum term or early-cancellation fee.

2.When it takes effect

Cancellation takes effect at the end of your current billing period. You keep full access, at your current plan, through the end of that period — cancelling does not cut off access immediately.

Provided your cancellation is processed before your next billing date, you will not be charged for the following period. See our Refund Policy for what happens if a charge is made in error after your cancellation has taken effect.

3.Downgrading vs. cancelling

Switching to a lower-tier paid plan is a plan change rather than a cancellation, and takes effect according to the terms shown at the time you make the change in your workspace's billing settings. It doesn't end your workspace's access the way a full cancellation does. All of our plans are paid subscriptions — we don't offer a free tier to downgrade to.

4.Your data after cancellation

Cancelling does not immediately delete your organisation's data. Customer Data is retained for a period after cancellation, giving you the opportunity to export it or reactivate your subscription, and is then deleted in line with the retention periods described in our Privacy Policy.

5.Contact us

Questions about cancelling, or any billing or finance-related matter, can be directed to billing@lrxtechgroup.com.